Walter’s life experience in Chapter 4 brought him to London England, sent there by a famous general, and pushed him into an alien culture where he applied new management styles. The Q & A section extracts pertinent information from each chapter of his life and presents it as questions and answers.
Q. Who was the famous general who sent Walter to London?
A. General Douglas MacArthur
Q. What is London’s “Golden Mile”?
A. A section of London’s Great West Road where all of England’s most important industrial companies were located.
Q. What was Walter’s usual management style in the U.S.?
A. He liked to walk around the company and talk to the employees. His “walk-around” management style enabled him to get a sense of how everyone was feeling, and whether there were any situations that he needed to resolve.
Q. How did the English employees react to the American style of management that Walter used?
A. They were not happy because it was so different from their culture. They felt that he was poking around, checking whether they were doing their job. They were used to being managed through the appropriate ranks.
Q. What was Walter’s famous speech that he gave to the London employees? What was the purpose?
A. The “banking the furnace for profit” speech. He was trying to get everyone motivated and working towards the same goal. He used the image of banking the furnace to show the employees that his background was similar to theirs, and that they all had something in common.
Q. Walter worked very hard while he was in London, but what did he do for fun when he took time off?
A. He met a group of men at his local pub, who invited him to join the lawn bowling team, which competed against other pub teams every Saturday.
Q. What did Walter learn from working in London? Can you apply these lessons to your business or personal life?